1. Avoid Water: Remove your gold-filled jewelry before swimming, bathing, or doing any water-based activities. It's crucial to safeguard your jewelry from contact with water to prevent the gold layer from eroding faster.

2. Avoid Chemicals: Avoid exposing your gold-filled jewelry to harsh chemicals such as chlorine bleach, perfumes, or lotions as these may erode or tarnish the gold layer.

3. Store Carefully: Store your gold-filled jewelry in a soft pouch or jewelry box to avoid scratches or contact with other jewelry pieces.

4. Clean Regularly: Clean your gold-filled jewelry regularly with a gentle jewelry cleaning cloth to maintain its shine and prevent tarnishing. Don't use any harsh chemicals, water, or brushes that may cause damage.

1. Avoid Water: Remove your gold plated jewelry before taking a shower, swimming, or washing your hands. Moisture can cause the gold plating to erode faster, so it's essential to safeguard your jewelry from contact with water.

2. Avoid Excessive Contact: Be mindful of how often your jewelry is rubbing against your skin or other surfaces. The more friction it experiences, the higher the rate of wear and tear on the gold plating.

3. Store Carefully: When not wearing your gold plated jewelry, make sure you store it separately from other jewelry in a soft pouch or box.

4. Gently Clean: To restore the shine of your gold plating, use a soft, non-abrasive jewelry cleaning cloth to gently wipe the surface of your jewelry. Do not use any harsh detergents, chemicals, toothpaste, or abrasive materials that may scratch or damage the gold plating.

5. Re-plate: If necessary, you may re-plate your gold jewelry to restore its original luster. However, please note that re-plating is not a recommended care procedure to use frequently and can be an expensive option.

Gold plated and gold filled are both jewelry-making processes that involve applying a layer of gold to a base metal. However, there is a significant difference between the two:

Gold plated jewelry has a thin layer of gold applied to its outer surface with electroplating. This means that only a small amount of gold covers the item, making it prone to wearing off over time, particularly with frequent use or exposure to water.

In comparison, gold filled jewelry involves a thicker layer of gold that is bonded to the base metal using heat and pressure, making it much more durable and long-lasting than gold plated pieces. Gold filled jewelry will retain its luster and beauty over time and is more resistant to tarnishing, making it a more practical investment in the long run.

Our pieces are made of gold filled and gold plated materials. All our hardware (closing rings) is 18k heavily gold plated.

Keep in mind that gold plated and gold filled jewelry over time will eventually wear down and require maintenance unlike solid gold jewelry.

All of our pieces are custom-made to order, which means that we do not accept refunds, exchanges, or store credit on any jewelry items once an order is placed.

We take great care in ensuring that our customers receive their orders accurately and that all items meet our quality standards. Before placing an order, we encourage customers to carefully read all product descriptions, and if necessary, to contact us with any additional questions.

In the rare event that a piece arrives with manufacturing or quality issues, please notify us within 24 hours of receipt of your item(s). We will request evidence and work with you to find a resolution. Please note that we reserve the right to reject any return requests if the item has been damaged intentionally, destroyed, or tampered with in any way.

We take pride in our exceptional customer service standards, and we are confident that all of our customers will be pleased with their purchase.

Once your order has been processed, we will provide you with a tracking number so that you may follow the delivery status. However, please be aware that once your item has been dispatched and a tracking number provided, we cannot be held responsible for any lost or stolen items occurred during transit. Please ensure that you have provided a correct shipping address and that you have ensured that someone is available to receive the package upon delivery.

In rare situations, if your package is not delivered and you believe it to be lost or stolen, we suggest contacting the courier company immediately to initiate an investigation as we cannot be held liable for their actions. We recommend checking their website or reaching out to their customer service for assistance.

If the item is lost or stolen during transit, we may remake it at our discretion. However, please note that in these situations, any additional fees associated with remaking the item will be the responsibility of the customer.

All of our pieces are made to order, which means that production time is required for each piece. Generally, orders can take 2-4 weeks from the placement of orders. Timeframes of the production can differ depending on the hardness of producing the jewelry/ items.

If a piece is needed sooner, please contact our customer service team after placing the order to inquire about rushed production. We will do our best to expedite your order, but please note that this option is not guaranteed, and additional fees may apply.

While our gold-filled pieces contain no nickel and have a thicker layer of gold than traditional gold-plated pieces, we do not guarantee that they are hypoallergenic. Should you have metal sensitivity or allergic reactions to certain metals, it is important to refrain from purchasing our gold-filled and gold-plated pieces to avoid possible discomfort or adverse reactions.

We would like to highlight that we are not responsible for any allergic reactions to our jewelry pieces. It is the customer's responsibility to ensure that they are not sensitive to any metals used in our products. By purchasing from us, you acknowledge that you have read, grasped, and agreed to our terms and are fully aware of the risks. If you have any questions or concerns, please contact us before placing your order.

To place a custom order piece, you will need to either:

1. Email us

2. DM us on Instagram

When sending a message, please attach or include pictures of your inspiration (from our pieces) or ideas. Please provide as much detail as possible, such as color palette, specific stones, or CZ charms that we have used or potential charms you may want us to source for you.

We will go back and forth with ideas and suggestions until we come up with a design that we both agree upon. Once you confirm the design, we will provide you with a quote and specify what letter you should choose from the drop-down options under our custom options category.

Please note that custom orders may take longer to fulfill than standard orders, and that all sales are final for customized pieces.

Once your piece is done, we will then either email you or DM you a video of your custom piece once it is ready for your approval. Please note that we may revise the piece up to three times. Upon acceptance, we shall ship the piece out to you.

Thank you for considering a custom order with us! If you have any further questions or concerns regarding our custom process, please feel free to contact us.